Airport Fast track in Bali named APmS (Airport Premium Service) provided by The Bali Concierge has upgraded its services to meet any of your Airport Concierge needs.
Please check your spam folder as it may be the first time your email address has received a confirmation from us. If you have still not received the confirmation, you can resend us email to info@thebaliconcierge.com and reservations@thebaliconcierge.com for an alternative email. And kindly please give us the detail booking information soonest possible.
Our representatives will be in uniform (two colors: Yellow and Green) including a name badge; they will also be waiting at our counter signed Airport Premium Service Arrival Hall before the immigration Counter.
To make an easier communication between our representative and you, who has responsibility to escort and assist you in the Airport. Due to without a valid telephone number we are unable to contact you with details of where to meet at the airport.
Cancellation fees will be charged if the cancellation time is less than 48 hours from the time of booking. And there will be no charge to amend bookings providing there is more than 48 hours notice.
Unfortunately not, pre seat bookings and requests are governed by the airline's terms and conditions of travel when you booked your tickets. Please contact your airline as they may offer this facility.
Unfortunately not, pre seat bookings and requests are governed by the airline's terms and conditions of travel when you booked your tickets. Please contact your airline as they may offer this facility.
Sure, our representatives are able to assist you to carry your luggage, due to that was our primary standard services, and that also remains on the basis of your prior permission.
Your APmS representative may be able to arrange this in airports where we offer this facility subject to availability. You can pay on the day direct to our lounge.
No. Certain airlines will offer a pre-bookable option or this may be warranted on the class of ticket you have booked. Please refer to your airline for clarification.
A designated area will be arranged in advance for you, usually in departures area on outbound flights or if you arrive by car, at curbside. We will confirm the arrangements when we telephone you prior to the meet.
The meeting arrangements are detailed on our website under the different services that are available please refer to the details under the service you have booked.
You need to ensure and keep connected with us on telephone number supplied on your confirmation, if you subsequently miss your flight or are denied boarding then any financial penalty imposed by the airlines will have to be met by you.
Your APmS representative will assist in arranging this but to guarantee special assistance boarding the aircraft you will need to contact the airline directly. If you feel you need a wheelchair on the day, your APmS representative will endeavour to assist but this cannot be guaranteed and is subject to availability.
We will accompany you until the scheduled departure time that we had been given. If you require us to stay longer further charges may apply, please see terms and conditions.
We will make every effort to accommodate last minute requests; however for the ideal time for last minute booking is on 24 hours before the day. and If you on the travelling within the next 24 hours then you will need to email directly to info@thebaliconcierge.com to book your service to check availability.
Does The Bali Concierge offer a Family trip plan?
Of course, kindly please send us email info@thebaliconcierge.com , reservations@thebaliconcierge.com and our expert customer service the Bali concierge will assist you with quote.
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