FAQs

Airport Fast track in Bali named APmS (Airport Premium Service) provided by The Bali Concierge has upgraded its services to meet any of your Airport Concierge needs.
Please check your spam folder as it may be the first time your email address has received a confirmation from us. If you have still not received the confirmation you can email us on info@thebaliconcierge.com. Please give as much booking information as possible.
All representatives will be in uniform (two colors : Yellow and Green) including a name badge; they will also be waiting at our counter signed Airport Premium Service Arrival Hall before the VOA and Immigration Counter.
Without a valid telephone number we are unable to contact you with details of where to meet at the airport.
Please contact email info@thebaliconcierge.com with the relevant changes and we will respond with confirmation of the change.
There will be no charge to amend bookings providing there is more than 48 hours notice.
Please telephone the number on your confirmation email for the airport in question.
Cancellation charges are detailed on the Terms & Conditions page of this website.
Unfortunately not, pre seat bookings and requests are governed by the airline's terms and conditions of travel when you booked your tickets. Please contact your airline as they may offer this facility.
Unfortunately not, pre seat bookings and requests are governed by the airline's terms and conditions of travel when you booked your tickets. Please contact your airline as they may offer this facility.

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