Our representative will be waiting and standby for you at Airport Premium Service Counter at International Departure Drop Zone. All representatives will be in uniform (two colors : Yellow and Green) including a name badge. Where you will be met is described in your booking confirmation.
The representative will be there a few minutes before your scheduled arrival time in the airport and will wait for you for up to 30 minutes from the booked meeting time.
If you have not arrived within 30 minutes of the booked time, our representative will try to call you or your driver (if you have provided them a local hand phone number when you booked)
So, it is important that for a departure service, if you know that you are going to be a little early or late (e.g. because of traffic) then you or your driver should contact the representative, so they can adjust the meeting time.
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